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Welcome to our
Website!
JD Consulting
provides a full complement of call center consulting services tailored to the individual needs of our clients.
Through our Performance
Optimization program, we work to understand your business, your customers, your processes and how you currently operate. Using
proven methods and a "holistic" approach, we tailor our recommendations to meet your needs to maximize your effectiveness.
Our Performance Optimization Program addresses the following critical call
center management issues:
Review Areas
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Scheduling and Forecasting
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Service Level Performance
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Abandonment Rate
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Employee Turnover
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Hiring Practices
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Metrics and Quality
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Monitoring and Coaching
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Organizational Structure
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ACD Group Efficiency
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Call Routing Strategies
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Technology Functionality
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Internet and Channel Integration
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Business Process and Workflow
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CRM Strategies
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Disaster Avoidance/Recovery
Key Benefits
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Improved service level performance
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Increased customer satisfaction
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Lower costs
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Higher accuracy in forecasting
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Higher employee satisfaction
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